Oct 11, 2025

SEO Title: Content Marketing Strategy: Tips & Best Practices 2024 Infinitus and Cisco ‘s Outshift Collaborate to Revolutionize Healthcare with Agentic AI Table of Contents The healthcare industry is grappling with escalating administrative burdens and a growing need for streamlined operations.According to a recent report by the American Medical Association, physicians spend, on average, nearly 16 hours per week on administrative tasks – time that could be better spent with patients. Now, Infinitus Systems, a leader in agentic communications for healthcare, is partnering with Outshift by Cisco to address these challenges, ushering in a new era of efficiency through AI-powered orchestration. The Challenge: administrative Overload in Healthcare Healthcare professionals are routinely inundated with repetitive, time-consuming tasks. These range from managing patient communications and scheduling follow-up appointments to navigating the complexities of prior authorizations and insurance verification. These processes not only detract from valuable patient care time but also contribute to clinician burnout and increased operational costs. The sheer volume of unstructured data – faxes, phone calls, voicemails – further exacerbates the problem.Infinitus estimates that healthcare organizations process billions of faxes annually, a process ripe for automation. Infinitus and Outshift: A Synergistic Partnership Infinitus is pioneering the use of AI agents to automate and simplify these critical communication workflows. These agents can handle tasks that previously required important manual effort, reducing processing times from days to mere hours or even seconds. By joining forces with Outshift by Cisco,Infinitus aims to scale its impact across larger healthcare organizations,leveraging a robust orchestration layer for discoverable,secure,and distributed AI agents. “Outshift is proud to collaborate with Infinitus and AI-native innovators across the ecosystem,” said Papi menon, Chief Product Officer and Vice President of Product Management for Outshift by Cisco. “Together, we can build infrastructure that elevates the consumer experience, reduces administrative burden, and streamlines complex workflows that drive cost and inefficiency in care delivery.” Papi Menon, Chief Product officer and Vice President of Product Management for Outshift by Cisco Building a Foundation for Interoperability and Trust A core tenet of Infinitus’ approach is a commitment to interoperability and trust.The company’s AI agents are designed to integrate seamlessly into existing healthcare systems, utilizing open standards like the Model Context Protocol (MCP) and Agent-to-Agent (A2A). This ensures secure data exchange and avoids vendor lock-in. Infinitus is actively contributing to the advancement of these standards through its involvement with AGNTCY, an open-source framework under the Linux foundation. As part of this collaboration, Infinitus has contributed to AGNTCY, an open-source framework under the Linux Foundation aimed at establishing interoperability and shared standards for the “Internet of Agents.” Through AGNTCY, Infinitus’ MCP implementation is published to the Agent Directory, allowing its healthcare agents to work securely and cohesively alongside other organizations’ AI systems. Expanding the Ecosystem of Agentic AI This partnership with Outshift builds upon a series of strategic collaborations for Infinitus. The company recently expanded its partnership with Salesforce to automate payor-facing call workflows within Health cloud and Life Sciences Cloud. Additionally, a joint initiative with IBM is focused on deploying agentic AI at scale within specialty pharmacy settings.These collaborations underscore the growing recognition of Infinitus’ leadership in healthcare conversion. Share this: