Founded Year

2023

Stage

Series C | Alive

Total Raised

$231M

Valuation

$0000 

Last Raised

$131M | 4 mos ago

Revenue

$0000 

Mosaic Score
The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.

+139 points in the past 30 days

About Decagon

Decagon operates as a company that focuses on conversational Artificial Intelligence (AI) within the technology sector. The company provides a platform for creating and optimizing Artificial Intelligence (AI) agents to offer customer support across channels like chat, email, and voice. The company serves various sectors, including retail, travel, technology, financial services, health, media, and telecommunications. It was founded in 2023 and is based in San Francisco, California.

Headquarters Location

2261 Market Street Suite 5378

San Francisco, California, 94114,

United States

707-652-3765

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ESPs containing Decagon

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTH ➡MARKET STRENGTH ➡LEADERHIGHFLIEROUTPERFORMERCHALLENGER
Enterprise Tech / Sales & Customer Service

The customer service AI agents & copilots market comprises tools that automate client support inquiries and processes across multiple communication channels. These solutions converse with customers, answer questions, support inquiries, and resolve issues. Many can handle complex inquiries and complete processes end-to-end with minimal human oversight. They may also provide real-time assistance to …

Decagon named as Outperformer among 15 other companies, including NICE, ServiceNow, and Zendesk.

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Research containing Decagon

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned Decagon in 7 CB Insights research briefs, most recently on Aug 14, 2025.

Expert Collections containing Decagon

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Decagon is included in 3 Expert Collections, including Artificial Intelligence (AI).

A

Artificial Intelligence (AI)

37,243 items

Companies developing artificial intelligence solutions, including cross-industry applications, industry-specific products, and AI infrastructure solutions.

G

Generative AI

2,951 items

Companies working on generative AI applications and infrastructure.

A

AI agents

376 items

Companies developing AI agent applications and agent-specific infrastructure. Includes pure-play emerging agent startups as well as companies building agent offerings with varying levels of autonomy. Not exhaustive.

Latest Decagon News

Elad Gil on which AI markets have winners — and which are still wide open

Nov 4, 2025

Gil is on the cap table of virtually every hit company of the past decade, including many of today's leading AI companies. Still, he thinks that over the last year, certain AI markets appear to be nearly sewn up by market leaders. Beyond these areas, a vast swath of AI remains anyone's game. “I started investing in generative AI in 2021 … at the time, not very many people were paying that much attention to it,” Gil said. But he had seen the massive leap in capability between GPT 2, launched in 2019 , and GPT 3, launched in 2021 . “The step between 2 and 3 was so large that if you just extrapolated out the scaling laws, or the curve, then you could really assume that this was going to be incredibly important,” he said. That convinced him to start backing early-stage startups building products powered by large language models. His bets included both foundational model makers like OpenAI and Mistral, as well as application companies like Perplexity, Harvey, Character.ai, Decagon, and Abridge. Yet throughout 2024 and much of 2025, the capabilities of foundational models leaped with every release, upending AI every few months. “I used to say at the time that AI was the one market where the more I learn, the less I know. Usually, the more you learn about something, the better you know it, the easier you can predict the future, etc. But AI was just hazy. There's just too much uncertainty. And I think there's still markets like that in AI,” he said. However, he's also now seeing markets with clear winners. The most obvious example is with foundational models themselves. Even though hundreds of models exist, and some countries like South Korea are still working now to develop sovereign models by local companies, leaders have emerged. “Google, Anthropic, OpenAI, maybe xAI, maybe Meta, maybe Mistral — it's like a handful,” he predicts of the winners. Techcrunch event Join the Disrupt 2026 Waitlist Add yourself to the Disrupt 2026 waitlist to be first in line when Early Bird tickets drop. Past Disrupts have brought Google Cloud, Netflix, Microsoft, Box, Phia, a16z, ElevenLabs, Wayve, Hugging Face, Elad Gil, and Vinod Khosla to the stages — part of 250+ industry leaders driving 200+ sessions built to fuel your growth and sharpen your edge. Plus, meet the hundreds of startups innovating across every sector. Join the Disrupt 2026 Waitlist Add yourself to the Disrupt 2026 waitlist to be first in line when Early Bird tickets drop. Past Disrupts have brought Google Cloud, Netflix, Microsoft, Box, Phia, a16z, ElevenLabs, Wayve, Hugging Face, Elad Gil, and Vinod Khosla to the stages — part of 250+ industry leaders driving 200+ sessions built to fuel your growth and sharpen your edge. Plus, meet the hundreds of startups innovating across every sector. San Francisco | October 13-15, 2026 W AITLIST NOW After models, he thinks AI-assisted coding has runaway winners that will make it hard for new entrants to catch up. Not only have the foundational model makers moved in (Anthropic with Claude Code, OpenAI with Codex) but startup leaders like Anysphere's Cursor and Cognition's Devin (which acquired Windsurf) will be hard to beat. And there are well-funded startups like Magic (whom Gil called a possible “outlier” ) or Poolside on their tails He sees medical transcription as being cornered, with Abridge a front runner and a handful of others like Ambiance being “important.” He names customer support – which was an early target of both traditional AI and the new crop of AI agent startups – as having hard-to-catch market leaders, such as his portfolio company Decagon . (It raised $131 million at a $1.5 billion valuation in June.) OpenAI chairman Bret Taylor's startup, Sierra , competes in this space. This is also an area where the incumbents — Salesforce, Hubspot, and many others — are adding AI offerings. So which markets seem wide open? Gil says financial tooling (fintech), accounting, AI security, and “other markets that we know are by default very interesting. We just don't know who's going to do it.” Ironically, fast growth isn't the signal it once was that a company is going to be a breakout hit. “The CEOs of every big company are basically telling their teams, hey, we have an edict. We need to figure out our AI strategy,” Gil said. “These giant enterprises are willing to try things that two years ago they never would have tried, and it's only because of AI.” So new AI markets can land a lot of revenue from big-name, enterprise customers quickly, “but that doesn't mean they're going to stick,” Gil points out. It is only after a market goes through its trial-phase boom cycle that a startup and investors can see if this revenue will stay and grow. “There's false signal, and then there's stuff that is just working,” Gil said. He calls out legal AI startup Harvey as one of the market-leaders that's “just working.” It raised three massive rounds in 2025, leaping from a $3 billion valuation to $5 billion to $8 billion, in just a few months. Julie Bort

Decagon Frequently Asked Questions (FAQ)

  • When was Decagon founded?

    Decagon was founded in 2023.

  • Where is Decagon's headquarters?

    Decagon's headquarters is located at 2261 Market Street, San Francisco.

  • What is Decagon's latest funding round?

    Decagon's latest funding round is Series C.

  • How much did Decagon raise?

    Decagon raised a total of $231M.

  • Who are the investors of Decagon?

    Investors of Decagon include Accel, Forerunner Ventures, Bain Capital Ventures, Andreessen Horowitz, A* Capital and 26 more.

  • Who are Decagon's competitors?

    Competitors of Decagon include Uniphore, Fusemachines, Scaled Cognition, Nanovate, Cognigy and 7 more.

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Compare Decagon to Competitors

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Sierra

Sierra provides a conversational artificial intelligence platform for businesses to deploy artificial intelligence agents for customer support across multiple channels and languages. Sierra's solutions can integrate with existing technology stacks and focus on security and compliance. It was founded in 2023 and is based in San Francisco, California.

Ada Logo
Ada

Ada specializes in artificial intelligence (AI) powered customer service automation within various business sectors. The company offers a platform that enables enterprises to resolve customer inquiries efficiently across multiple channels and languages without the need for extensive human intervention. Ada's solutions cater to industries such as e-commerce, financial technology, software as a service (SaaS), and gaming. It was founded in 2016 and is based in Toronto, Canada.

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Intercom

Intercom operates as an artificial intelligence (AI) customer service company that operates within the customer support industry. The company provides AI tools that aim to improve customer service efficiency. Intercom serves businesses that are interested in utilizing AI technology for their support operations. It was founded in 2011 and is based in San Francisco, California.

Blip Logo
Blip

Blip specializes in conversational artificial intelligence (AI), providing solutions for automated communication across various digital platforms within the technology industry. The company offers a platform that enables businesses to create and manage customer interactions through AI-driven chatbots and virtual assistants. Blip's solutions are utilized in sectors such as healthcare, retail, consumer goods, financial services, and transportation and logistics. Blip was formerly known as Take Blip. It was founded in 1999 and is based in Belo Horizonte, Brazil.

Aisera Logo
Aisera

Aisera is a company that provides an AI platform designed to automate enterprise service desk operations across various domains, including IT, HR, finance, legal, facilities, and customer service. Its offerings include a platform that integrates with existing enterprise infrastructure to enhance operations and improve employee and customer experiences without replacing existing systems. It was founded in 2017 and is based in Santa Clara, California. In November 2025, Aisera was acquired by Automation Anywhere.

Inbenta Logo
Inbenta

Inbenta specializes in conversational AI and automation within the customer service sector. The company offers a suite of products, including AI-enabled chatbots, search tools, and knowledge management systems designed to enhance customer experience and streamline service operations. Inbenta's conversational AI platform is utilized across various industries to automate customer interactions, provide self-service options, and improve overall customer satisfaction. It was founded in 2005 and is based in Allen, Texas.

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