How Counterpart benefits their customers

Customers evaluate the quality of Counterpart’s products using the following success metrics.

KPI: Claims Processing Time - With Agentic Claims Management™, Counterpart has reduced the claim submission-to-acknowledgement time to under twenty-four hours, well below industry standards. Claim cycle time has been reduced to 147 days on average, compared to the typical industry timeframe exceeding one year — a 50% faster resolution rate.
KPI: NPS Score - Counterpart's AI-native platform achieved an NPS of 92+, compared to the industry average of 32.
KPI: Application Processing Time - Agentic Underwriting™ has successfully processed over 100,000 submissions and written over 13,000 policies, all using advanced market analytics and sophisticated risk assessment models. These efficiency gains have enabled the company to achieve over 100% premium growth year-over-year on average, while the employee count grew by only half as much.

Counterpart’s Partnerships

Partnership Start Date

6/12/2024

Westfield Insurance operates as a provider of various insurance products and services within the insurance sector. The company offers business insurance, personal insurance for home and auto, specialized coverage for the agricultural sector, surety bonds, and workers' compensation insurance. Westfield Insurance serves businesses, homeowners, and the agricultural community. Westfield Insurance was formerly known as Ohio Farmers Insurance Company. It was founded in 1848 and is based in Westfield Center, Ohio. show less

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Compare Counterpart to Competitors

Cowbell Cyber Logo
Cowbell Cyber

Cowbell Cyber provides adaptive cyber insurance coverage to small and medium-sized enterprises within the insurance sector. The company offers cyber insurance products that include continuous risk assessment and underwriting, using AI to manage and mitigate cyber risks. Cowbell Cyber serves the insurance industry with a focus on SMEs. It was founded in 2019 and is based in Pleasanton, California.

Embroker Logo
Embroker

Embroker offers digital insurance brokerage specializing in business insurance solutions across various industries. The company offers a range of commercial insurance packages, including professional liability, cybersecurity, and directors and officers insurance, tailored to meet the specific needs of businesses. It primarily serves sectors such as startups, law firms, tech companies, and financial services. It was founded in 2015 and is based in San Francisco, California.

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RiskQ

RiskQ specializes in cyber risk management and quantification within the cybersecurity and privacy sectors. The company offers software solutions that quantify cyber risk using a digital asset approach, with a focus on risk management, regulatory compliance, and third-party risk assessment. RiskQ serves medium to large enterprises in industries like financial services, healthcare, technology, insurance, manufacturing, retail, and utilities. RiskQ was formerly known as Cyber Innovative Technologies. It was founded in 2018 and is based in Miami, Florida.

Coverdash Logo
Coverdash

Coverdash is a digital business insurance agency that specializes in providing tailored insurance solutions for various business sectors. The company offers a range of products, including general liability, business owner's policies, workers' compensation, cyber, professional, and management liability insurance. Coverdash primarily serves small businesses, startups, e-commerce merchants, and freelancers. It was founded in 2022 and is based in New York, New York.

Eye Security Logo
Eye Security

Eye Security offers cybersecurity solutions, including threat detection and mitigation across various sectors. The company provides managed extended detection and response (XDR), incident response, security awareness training, and cyber insurance to support business operations. It serves small to medium-sized enterprises in sectors such as logistics, manufacturing, professional services, and healthcare. The company was founded in 2020 and is based in The Hague, Netherlands.

Joyn Insurance Logo
Joyn Insurance

Joyn Insurance focuses on underwriting commercial insurance in the small and middle market sectors. The company offers general liability and property insurance, using technology, data, and expertise to deliver a transparent and efficient insurance experience. Joyn Insurance primarily serves sectors such as real estate, manufacturing, services, wholesale, retail, and artisan contractors. It was founded in 2020 and is based in Sacramento, California.

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